LowCountry Steak
Dining Policy

Reservations & Seating

Reservation Hold Policy

We will hold reservations for up to fifteen (15) minutes past the scheduled time. After this period, the reservation may be released, and the party will be moved to the waiting list and accommodated based on availability.

Parking Information

Parking is available in the Tens on West parking deck, with entrances on West Peachtree Street and Spring Street. LowCountry Steak does not offer valet service or parking validation.

Incomplete Parties

Incomplete parties will not be seated until all guests have arrived.

Large Party Restrictions

Parties of eight (8) or more are not accepted on Fridays and Saturdays unless arranged in advance through our events team at www.lowcountry-restuarants.com/private-events

Private Dining Requirement

Private dining must be coordinated through the LowCountry Steak events team at www.lowcountry-restuarants.com/private-events 

Online Reservations (International Guests)

International phone numbers are not currently supported through our online reservation system. Guests booking from outside the United States are asked to call the restaurant directly at 770-213-0830 to ensure reservation accuracy.

Dining Experience & Service

Guest Experience

Our team is dedicated to providing attentive and timely service. Guests are encouraged to communicate any concerns during their visit so they may be addressed promptly.

Food Acceptance & Adjustments

Requests for adjustments, replacements, or refunds must be made during the dining experience and prior to significant consumption of the item. Once a dish has been consumed in substantial portion, it is considered accepted.

Steak Preparation & Temperature

All steaks are prepared to the temperature requested at the time of ordering. Due to current market conditions, including increased costs and sourcing challenges of premium beef, we are unable to offer returns, replacements, or refunds for steaks ordered medium-well or well done. If a steak is undercooked relative to the requested temperature, we will gladly bring it up to temperature.

Chef’s Recommendation

For the best dining experience, we recommend steaks prepared rare, medium rare, or medium, where flavor and texture are most pronounced.

Payments & Transactions

Accepted Payment Methods

A physical credit or debit card and matching valid identification are required for payment. Digital payment methods, including Apple Pay and Google Pay, are not accepted.

Credit Card Processing Fee

A 3% processing fee will be applied to all credit card transactions.

Cash Payments

While we gladly accept cash, we maintain limited cash on site and cannot guarantee change for large denomination bills.

Split Checks

We accommodate up to two (2) separate checks for parties of 6–18 guests and up to four (4) separate checks for parties of 20 or more.

Gratuity

A 20% gratuity will be applied to parties of six (6) or more.

Restaurant Conduct & Policies

Cell Phone Use

Cell phone use is not permitted in the dining room or bar area. Guests needing to take a call are asked to step outside.

Outside Food & Beverage

Outside food, desserts, and beverages are not permitted.

Photography & Videography

Video recording is not permitted without prior written consent from management.

Takeout Orders

All takeout orders must be placed through DoorDash, GrubHub, or Toast. Direct takeout orders are not accepted.

Dress Code & Guest Standards

Dress Code

Our dress code is business casual. Appropriate attire includes collared shirts, button-downs, khakis, suits, dresses, and similar styles.

Footwear

Tennis shoes are permitted. Sandals and flip-flops are not allowed.

Attire Restrictions

Sagging jeans are not permitted.

Headwear

Hats of any kind and garments with hoods that cover the head or face are not permitted in the dining room or bar area.

Scent Policy

Guests arriving with a strong odor of smoke or marijuana will not be permitted entry.

Weapons Policy

Weapons and firearms are strictly prohibited on the premises.

Health & Safety

COVID-19 Guidelines (when applicable)

When in effect, guests are required to wear face coverings when entering the building and in all common areas, unless actively eating or drinking while seated.

Liability

Personal Property

LowCountry Steak is not responsible for lost, stolen, or unattended personal items.

Property Damage

Guests are responsible for any damage caused to restaurant property by themselves or members of their party.